Refund Policy

Last updated: October 22, 2026

60-day fit guarantee

Try the Stepio Growth Strap for 60 days. If it does not work for your child, email us within 60 days of delivery and we will refund you. You can send it back used, washed, or straight out of your kid's gym bag. We would rather you actually test it on a court than return it untouched.

How to start a return

Email support@trystepio.com with your order number and one line on what did not work. We reply within one business day with a return address. Please do not send anything back before you hear from us, or we may not be able to match the parcel to your order.

Who pays for return shipping

If the product arrived damaged, faulty, or we sent the wrong item, we pay. In every other case, return shipping is on you. We recommend a tracked service, because we can only refund what we receive.

When you get your money back

We process the refund within 3 business days of the parcel arriving, to the original payment method. Depending on your bank, it then takes 5 to 10 business days to appear on your statement. We refund the price of the product and any shipping you paid on the original order.

Buy 1 Get 1 Free orders

If you return everything from a BOGO order, you get the full amount back. If you keep one strap and return the other, we refund the difference between what you paid and the regular price of a single strap.

What we cannot accept

Returns requested more than 60 days after delivery, items returned without contacting us first, and items damaged by something other than normal use (cut, torn, burned, or chewed by the family dog). Gift cards are not refundable.

Wrong size or wrong item

Email us and we will send a replacement at no cost, with a prepaid label for the first one. You do not have to wait for the return to arrive before we ship the replacement.

Damaged or faulty on arrival

Send us a photo within 14 days of delivery. We replace or refund it in full, your choice, and you do not need to ship anything back.

Order cancellation

We usually hand orders to the carrier within 24 hours. Email us as soon as possible and we will cancel it if it has not shipped. Once it is with the carrier, treat it as a return.